Network Support Engineer

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for a Network Support Engineer based in Darmstadt.

Role Responsibility

For our activities in ESOC, we are currently looking for a Network Support Engineer.

The position is related to the maintenance and operation of an operational communications infrastructure involving a network of 1,200 servers and clients. As part of the team of communications specialists, the Network Support Engineer is responsible for the following:

1. LAN support of the on-site local area network/ground stations.

2. WAN support of the wide area network connecting to sites all over the world via leased and dial up lines.

3. Network services, security services (Firewalls/IDS), voice services, and Network Timing Protocol support.

The successful applicant will focus his/her activities on the following:

• Provide 2nd line support for all elements in the ESA Operational Network.

• Use the electronic trouble ticket system to record all detected faults and change requests, recording all events leading to resolution within the targets defined in the Service Level Agreements.

• Liaise with 1st and 3rd line support groups in speedy resolution of incidents and problems.

• Organise and carry out routine installation of equipment into all areas to a standard to ensure target reliability is met.

• Perform preventative maintenance in accordance with procedures.

• Perform patching in wiring centres and user areas to provide end user connectivity.

• Provide cross support in a constructive manner to other parties in support of WAN and/or LAN incidents/problems.

• Provide extended cover automatically when critical faults remain open at the end of the day.

• Produce punctually and accurate reports and statistics on all activities.

• Create and maintain Knowledge and Configuration Databases of the whole of ESA’s Operational communications infrastructure.

• Administer and keep up to date the IP address database for subnets under CFS responsibility using QIP DNS and/or other tools.

• Provide the 1st line support team with operational procedures, handover documentation and training for new/or enhanced systems.

• Work closely with engineering to familiarise the team with new systems, ensure adequate handover, sparing, training and documentation to both 1st and 2nd line.

• Ensure outages are minimised by system implementation standards, sparing and procedures.

• Actively participate in recommending technical and procedural improvements to the benefit of the service.

• Preparation, support and implementation of planned and scheduled changes.

• Ensuring service interruptions are minimised during planned activities.

• Adhere to current site procedures (technical, environmental, safety and security).

Successful Candidate

The successful candidate shall meet the following requirements:

• Proven experience of systems, routine and contingency procedures within a large multi-platform communications environment, particularly using Cisco routing and switching equipment and firewalls.

• CISCO CCNA required, CCNP is an advantage.

• Current LAN and Routing technologies & protocols (STP, HSRP, OSPF, BGP, VRFs).

• Firewall/IDS technologies. (Cisco ASA).

• Current Cisco Enterprise Switches and Routers, Network Sniffers (Wireshark). Cisco Prime, Ciso LMS, QIP DNS, Cisco CSM, HP NNMi.

• Experience with Cisco ACI would be an advantage.

• Organisational and time management, report writing, and strong service ethic.

• Strong interpersonal skills, self-motivation and the ability to work in a team are very important.

• Good analytical skills and incident resolution skills.

• Knowledge of IT Service Management processes and good practice (such as ITIL), in particular in the areas of incident, problem and change management.

• PC literacy: MS Professional Office Products, Visio, Lotus Note.

Very good command of English with proven drafting ability, knowledge of German a plus.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies