Job Introduction
Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.
On behalf of our client, ESOC, we are looking for a skilled NOC (Network Operations Centre) Technician join our team distributed over the ESOC site, in Germany.
Main Responsibilities
As NOC (Network Operations Centre) Technician you will concentrate your activities on the following:
- Operational Coordination & Support
- Liaise with spacecraft and mission operations engineers, as well as external agencies and ground stations, to ensure efficient resource utilization
- Supervise and coordinate scheduled support activities, ensuring seamless execution
- Schedule and configure ground stations and OCC facilities in real-time, including outside normal working hours
- Monitor station configurations and data transmissions, ensuring performance meets operational standards
- Incident Management & Troubleshooting
- Act as the first point of contact for users of critical systems, providing initial support and troubleshooting
- Monitor IT systems, applications, and networks, responding immediately to anomalies or outages
- Log and escalate incidents as per established procedures, ensuring timely resolution
- Identify affected services/users, communicate issues to relevant stakeholders, and initiate resolution efforts
- Perform first-line fault analysis, maintenance, and troubleshooting of network components (CISCO) using Ethernet and TCP/IP protocols
- Conduct hardware/software maintenance and remedial actions to ensure system reliability
- Reporting & Documentation
- Maintain detailed logs of all operational activities, incidents, and resolutions
- Track anomalies, escalate issues when necessary, and follow up on incident resolutions
- Participate in user meetings, briefings, and workshops to stay aligned with operational updates
- Continuous Improvement & Shift Work
- Adhere to predefined schedules and service levels, ensuring minimal resource impact
- Provide around-the-clock operational support in a rotating shift pattern with thorough handovers
- Contribute to process and technical improvements to enhance service quality
- Perform general administrative and housekeeping tasks to maintain operational efficiency
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
- Strong understanding of IT networking, including WAN/LAN concepts, technology, and troubleshooting
- Proficiency in PC literacy, including MS Office products
- Familiarity with operational environments and system monitoring
- Ability to perform first-line fault diagnosis, troubleshooting, and resolution
- Basic understanding of IT security concepts, technology, and best practices
- Decisiveness and accountability, with the ability to take ownership of tasks and decisions.
- Fluency in English (spoken and written)
- Strong service ethic—responsive and courteous in handling user calls
- Problem-solving aptitude and logical approach to troubleshooting
- Team-player skills, with the ability to collaborate with both technical and management personnel
- Availability to work in 24/7 shifts
Nice to Have:
- Experience with remote operations of a network of unmanned satellite ground stations or local operations/maintenance of a manned satellite ground station
- Understanding of ESTRACK ground station functionality, configuration requirements, and operational constraints
- Knowledge of ITSM tools and ITIL framework (certification is a plus)
- Familiarity with VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, and MS Windows operating systems
- Proven ability to perform linear fault-finding, diagnosis, and resolution
- Interest in coaching or training other staff
ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN EU.
On Offer:
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 30% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
About the Company
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.