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MRO&U Quality Engineer

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of Maintenance Repair Overhaul & Upgrade (MRO&U) Quality Engineer in Frascati !

Please, note that this is a fixed-term contract from 01/01/2022 to 31/12/2022.

Does this vacancy not suit your profile? Not to worry, you can send your updated CV to careers.italy@serco.com – a member of our Recruitment Team will come back to you shortly after.


Role Responsibility

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As MRO&U Quality Engineer you will be responsible for:

  • Ensuring that the service or the projects  fit the purpose, is consistent and meets both external and internal requirements and compliance and customer expectations (MRO&U/ Aviation field)
  • Liaison with other managers and team members throughout the assigned projects to ensure that the processes and procedures applied to projects delivery are functioning properly. Where appropriate, advice on changes and how to implement them techniques to enable others to achieve quality standards
  • Facilitation of process integration between subcontractors and the Customer 


  • Reviewing internal and customer requirements and making sure they are met
  • Devising and establishing project specific quality procedures, standards and specifications with key managers/staff  in the project teams
  • Production of the Quality Management Plans of the contracts/projects for approval by the Europe Head of SRC
  • Periodic reviews of compliance and quality documentation

In discharging these responsibilities he/she is responsible for: 

  • Effective implementation, review and updating of the Quality Management Plans
  • Ensuring the project specific process, procedures and work instructions are documented, controlled and communicated effectively
  • Reviewing and monitoring adherence to the project specific process, procedures and work instructions 
  • Working closely with the SRC / Quality control team to ensure the process and procedures support the effective transfer of information from sub-contractors / suppliers / stakeholders

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

Successful Candidate

Your skills:

Competency Requirements: 

  • Proven experience in a similar role, managing also the quality assurance aspects of complex, cross functional engineering/IT projects
  • Effective communication within team and with stakeholders 
  • Appreciation of other work disciplines, such as IT and engineering
  • Computer literate & experienced in Microsoft Office applications


  • Relevant experience of working in a similar role and in managing complex projects.
  • Qualified to a minimum of lead auditor level in a relevant discipline 
  • Significant track record of successful work.   



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

Joining Serco Italy’s amazing team offers:

  • Competitive Salary 
  • Great career opportunities in the Space industry
  • Competitive Salary
  • Corporate Benefits Package
  • Exciting relocation package (if applicable)
  • Company events
  • International environment


About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies


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