Linux and Web Server Expert-PRO-002595

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit a Linux and Web Server Expert on our prestige customer site in central Frankfurt, Germany.

Role Responsibility

• Provide 3rd level support for operational  web servers and proxy servers on Linux  and Windows platforms.  Identify  any  need  for  preventive  or  remedial  maintenance  throughout  the  use  of diagnostic tools.
• Investigate,  diagnose  and  resolve  system  problems using  available  tools  and  referring  to external suppliers if required.
• Participate  in  the  definition  of  concepts  and  design of the customer's  website  and customer's  proxy infrastructure including high availability and contingency solutions.
• Development  of customer's  Website  and  customer's proxy infrastructure  harvesting  best  practice  and tailoring to customer's specific requirements. Documenting installation and operational procedures for deployment by Data Centre Operations.
• Plan, prepare and document maintenance activities such as software upgrades and patching.
• Advice projects on best practice and customer's infrastructural standards for  interfacing with the customer's website and customer's proxy services.
• Contribute to the development of IT solutions in production by advising on the impact of planned changes, assisting Data Centre Operations in roll-out and post implementation.
• Maintain  accurate  and  up-to-date  technical  documentation related  to  the  customer's  website  and proxy  services.
• Transfer  knowledge  to  colleagues  and  ensure  adequate documentation  is available.
• Participate in the design and preparation of recovery and contingency exercises to ensure that Data  Centre Operations  can  recover  systems  in  accordance  with predefined  plans  and documentation.

Successful Candidate

The ideal candidate should have at least 10 years of relevant experience.

• Engineering and design experience
• On-call duties possible
• Expertise  in  engineering,  design,  support,  administration and  maintenance  of  mission  critical production Linux server systems, including expert knowledge in scripting.
• Experience  with  engineering,  design,  support, administration  and  maintenance  of  missioncritical production  Apache  web  servers,  including  log  analysis, problem  solving,  performance tuning, and capacity planning. Familiarity with key concepts relevant for web servers like HTTP, HTTPs, SSL/TLS, DNS, and load balancing technologies.
• Experience  with  engineering,  design,  support, administration  and  maintenance  of  missioncritical production  Proxy  servers  including  log  analysis,  problem solving,  performance  tuning,and capacity planning. Familiarity with key concepts relevant for proxy servers  like HTTP and SOCKS, SSH forwarding, network traffic analysis, and browser authentication protocols.

Or

• Alternatively  the  proxy  server  requirement  can  be covered  with  a  commitment  to  provide additional training of at least 12 days still in 2016. Respective training shall include McAfee Web Gateway Administration.
• A good command of English with proven drafting ability.
• Experience with  supporting, administering, maintaining or engineering Windows 2008 or higher server systems
• Experience  with  supporting,  administering,  maintaining  or engineering  MySQL  database systems
• Experience with scripting technologies like Bash or Powershell
• Experience with McAfee Web Gateway appliances
• Familiarity with content delivery networks (e.g. Akamai or Cloudflare)

Behavioural competencies

• Is a strong communicator, both orally and written,  good at developing and visualising concepts, using simple/clear words to communicate ideas tailored to the audience
• Is excited about information technology in general and proactively expands her/his skill set and keeps her/his knowledge up to date
• Shows initiative and is  able to  drive assigned tasks to completion in an independent manner, while  at  the  same  time  aware  when  to  seek  guidance  or  when  it  is  advised  to  involve management
• Stays calm under pressure
• Is a team player, ready to step in when needed, tactful when dealing with colleagues and  shows commitment to the achievement of team and organisational goals
• Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives

Package Description

Salary information available upon application – Relocation assistance will be provided.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.

Serco European Agencies