Knowledge Management Engineer (RT-C/DG-PD/00074)

Job Introduction

Do you have Experience in an international environment, in project management, and communication;?  You could be our new Knowledge Management Engineer.  Come join Serco team at the European Space Agency. 

Serco is among the leading Space Industry and Services Companies. We have over 40 years’ experience in supporting the space sector: Since the creation of the European Space Agency (ESA), our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions.  

Role Responsibility

Under the direct authority of the Coordinator of Corporate Knowledge Management Team, the successful candidate will contribute to the development and implementation of the projects and activities that are part of the ESA’s Knowledge Management (KM) roadmap; including KM projects planning and implementation. The post holder will contribute to the four areas of KM at ESA: Knowledge from People, Knowledge from Projects (i.e. Lessons Learned), Knowledge from Information and Data and ESA Library Services.

Tasks include, in particular:
•    Supporting the development and the implementation of the ESA KM roadmap in line with ESA Digital Agenda for Space;
•    Supporting the development and the maintenance of ESA Knowledge Map gathering contribution from ESA directorates and services.
•    Supporting the definition, the design and the implementation of new KM related projects in line with the strategic objectives and directoratesneeds;
•    When appropriate, liaising with contractor companies in charge of KM projects to ensure the duly and timely implementation of agreed requirements;
•    In collaboration with and in support to HR, contributing actively to ad-hoc HR related projects e.g. competency management, learning and development, training function;
•    In collaboration with ESA Corporate IT, analysing and testing KM related IT solutions and tools; monitoring their use and measuring thei effectiveness;
•    Supporting the development of the necessary procedures to promote KM in a systematic way and ensuring compliance with ISO ISO 30401:2018;
•    In cooperation with ESA Communication Office, promoting actively the importance of KM by developing KM awareness programs to inform staff and external customers of KM resources and systems; contributing to the outreach and promotion of ESA’s KM programme;
•    Supporting the work on opening ESA library worldwide by identifying materials that can be published, suitable platforms and creating the necessary governance for maintenance and update;
•    Coordinating the organization of events, such as KM workshops and conferences
 

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

•    University Master degree preferably in technical/scientific disciplines; an experience with KM policies, procedures, tools and practices; 
•    A specific experience in project management of minimum 4 years is required;
•    Experience in an international environment: in project management, and communication;
•    Capability of establishing and maintaining high level interfaces within and outside the Agency;
•    Autonomy in the execution of tasks and ability to manage his/her workload, identifying priorities and strategic actions and dealing with colleagues in the Unit; ability to cope with pressure, meet deadlines and deliver on time;
•    Fluent in English; knowledge of another Member State language is an asset;
•    Good communication skills, verbal (in public and during formal meetings) and written; ability to work in a team.

Package Description

What we offer if you join our amazing team:

•  Competitive Salary 
• Corporate Benefits Package 
• Exciting relocation package​ (if applicable) 
• Company events

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland.

What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you.

Make a difference every day.

More at:

https://www.serco.com/eu/sector-expertise/space

https://www.serco.com/eu/careers/careers-in-space

Serco European Agencies