Junior IT Mobile User Support / Administrative Support

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Role Responsibility

To reinforce our team at the Council of the European Union in Brussels we are currently looking for a Junior IT Support Assistant.

This is a superb opportunity for a candidate who is fluent in English and French to further enhance his/her career within an innovative and prestigious environment, based in central Brussels.

Main tasks

• Provide assistance to the Mobility Solution Team – IT Mobile Solution Support;
• Perform administrative tasks such as creating a Support Ticket and tracking through to completion;
• Provide proximity administrative support, handle telephone calls and emails;
• Communicate with different graded users from VIP down to simplest user.

Successful Candidate

• Team player with experience in working in a team environment;
• Advanced smart phone User knowledge of different Operating Systems (Win7, iOS);
• Highly user oriented with excellent interpersonal skills;
• Capable of working with civil servants in this kind of environment;
• Flexibility: occasional overtime work is required.

Language & communication skills

• Excellent verbal and written communication skills in English and French (at least level C1).

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Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.  For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

This position can be offered as a permanent contract.

Start date: ASAP

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco European Agencies