Package Description
Permanent contract.
A competitive salary/ benefits package in line with your profile and your contract.
A prestige and challenging work environment with a real opportunity to build your career.
Job Introduction
Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.
To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with German + other EU language.
Main Responsibilities
Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.
The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service.
RESPONSIBILITIES
Communications Officers and Junior Communication Officers are responsible for the handling of enquiries.
Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response.
First Call Resolution.
Escalation to 2nd Line Support Services.
Customer service.
Email and web form handling.
Successful Candidate
EXPERIENCE
EU related/ EU traineeship - or equivalent of studies
Great knowledge of EU policies and Institutions
EDUATION
Bsc/Master degree, EU studies related
LANGUAGE REQUIREMENTS
Fluent English; additional German and + other EU language - fluent
The working language is English, proficiency is required to a good working level.
LANGUAGES TO BE COVERED throughout the entire TEAM:
English Dutch Romanian Finnish Latvian Spanish
French Portuguese Bulgarian Slovak Estonian Swedish
German Greek Czech Slovene Maltese Croatian
Italian Polish Hungarian Danish Irish Lithuanian
-------------
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you