Junior Communication Officer: Slovak

Job Introduction

Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.                                                                                                   

To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with fluent English, fluent Slovak, and a third European language.

Role Responsibility

Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.

The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service. 

RESPONSIBILITIES

• Communications Officers and Junior Communication Officers are responsible for the handling of inquiries.
• Inquiry handling – accessing the Knowledge Management system to provide an appropriate and timely response.
• First Call Resolution.
• Escalation to 2nd Line Support Services.
• Customer service.
• Email and web form handling.

Successful Candidate

EXPERIENCE

• EU related/ EU traineeship - or equivalent of studies
• Great knowledge of EU policies and Institutions

EDUCATION

• Bsc/Master degree, EU studies – preferable

LANGUAGE REQUIREMENTS

Fluent English; Slovak - fluent, preferably a third EU language C1

The working language is English, proficiency is required for a good working level

LANGUAGES COVERED throughout the entire TEAM:

English                  Dutch                    Romanian            Finnish                  Latvian                 Spanish

French                  Portuguese            Bulgarian              Slovak                  Estonian                Swedish              

German                Greek                    Czech                    Slovene                Maltese                 Croatian              

Italian                   Polish                    Hungarian            Danish                  Irish                       Lithuanian

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are kindly asked to produce such documentation at the time of application.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).

To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended.  You may submit a written request revoking your consent to this agreement at any time.

The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.

Package Description

Permanent contract. 

A competitive salary/ benefits package in line with your profile and your contract.

A prestige and challenging work environment with a real opportunity to build your career.

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies