Junior Communication Officer: Greek
Job Introduction
Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.
To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with fluent English, fluent Greek, and a third European language.
Role Responsibility
Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.
The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service.
RESPONSIBILITIES
- Communications Officers and Junior Communication Officers are responsible for the handling of inquiries.
- Inquiry handling – accessing the Knowledge Management system to provide an appropriate and timely response.
- First Call Resolution.
- Escalation to 2nd Line Support Services.
- Customer service.
- Email and web form handling.
Successful Candidate
EXPERIENCE
- EU related/ EU traineeship - or equivalent of studies
- Great knowledge of EU policies and Institutions
EDUCATION
- Bsc/Master degree, EU studies – preferable
LANGUAGE REQUIREMENTS
Fluent English; Greek - fluent, preferably a third EU language C1
The working language is English, proficiency is required for a good working level
LANGUAGES COVERED throughout the entire TEAM:
English Dutch Romanian Finnish Latvian Spanish
French Portuguese Bulgarian Slovak Estonian Swedish
German Greek Czech Slovene Maltese Croatian
Italian Polish Hungarian Danish Irish Lithuanian
------------
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Package Description
Permanent contract.
A competitive salary/ benefits package in line with your profile and your contract.
A prestige and challenging work environment with a real opportunity to build your career.
About the Company
Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.
The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.
As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you
A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.
We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.
Take pride in what you do.
Serco European Agencies