IT Support Technician
Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany.
Serco is among the leading Space Industry and Services Companies. Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions.
We currently have an exciting opportunity for an IT Support Technician based at ESOC.
For our activities at the European Space Operations Centre, we are currently seeking to employ a highly motivated and enthusiastic IT Support Technician to work in an exciting innovative international environment.
The role will be part of a Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.
The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users.
It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.
The Operational Control Centre team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.
The main tasks of the IT Support Technician are:
• Hardware installations;
• Hardware maintenance and support;
• Electrical safety testing;
• Cable installation, testing and patching;
• Spare part management and communication with vendors;
• Shipping and handling of equipment deliveries;
• Configuration management;
• Preventive maintenance;
• Reporting and review of procedures;
• Ticket handling (Incidents, Service Requests and RfCs);
• Basic administration of UNIX and Windows systems;
• Administration / configuration of various applications;
• Support of LEOP (launch and early orbit phase) activities (including occasional shift work);
• Support of refurbishment projects / engineering activities.
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
Successful applicants need to have a solid background in IT/operational support.
We are looking for a generalist with well-rounded experience in operational IT environments and a passion for technology.
Flexibility and the willingness to learn and to work on continually improving the service is a must.
You will possess the following qualities:
• Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;
• Excellent knowledge of common IT hardware (server, racks, network devices) and wiring technologies;
• Excellent experience in trouble shooting and fault analysis;
• Good understanding of common networking concepts, components and protocols;
• Good knowledge of basic system administration on UNIX and Windows platforms;
• Fluent in English, both in speech and writing;
• Self-starter, able to work independently with little or no supervision;
• Team-player, able to interface with technical and management personnel;
• Well-organised, able to prioritise and manage several tasks in parallel;
• Service mentality and solid understanding of a KPI driven service environment;
• Able to lift equipment up to 25 Kg;
• Able to work on shifts occasionally;
• PC literacy: MS Office Products, Lotus Notes;
• Experience in Voice Communication Systems is a plus.
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
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What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Exciting relocation package (if applicable)
• Company events
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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