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IT Support Technician

Job Introduction

For our activities at the European Space Operations Centre, we are currently seeking to employ a highly motivated and enthusiastic IT Support Technician to work in an exciting innovative international environment.

The role will be part of a newly established Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.

The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users.

It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.

The Operational Control Centre team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.

Role Responsibility

The main tasks of the IT Support Technician are:

  • Hardware installations;
  • Hardware maintenance and support;
  • Electrical safety testing;
  • Cable installation, testing and patching;
  • Spare part management;
  • Shipping and handling of equipment deliveries;
  • Configuration management;
  • Testing;
  • Preventive maintenance;
  • Control room refurbishment;
  • Reporting;
  • Incident handling;
  • Administration of UNIX (SLES/Windows) systems;
  • Administration/configuration of various applications;
  • Support of LEOP (launch and early orbit) activities (including occasional shift work);
  • Support of refurbishment projects/engineering activities.

The Ideal Candidate

Applicants need to have a solid background in IT/operational support.

We are looking for a generalist with well-rounded experience in operational IT environments and a passion for technology.

Flexibility and the willingness to learn and to work on continually improving the service is a must.

You will possess the following qualities:

  • Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;
  • Excellent knowledge of common IT hardware (server, racks, network devices) and wiring technologies;
  • Excellent experience in trouble shooting and fault analysis;
  • Fluent in English, both in speech and writing;
  • Good understanding of common network concepts, components and protocols;
  • Good knowledge of basic system administration on UNIX and Windows platforms;
  • Self-starter, able to work independently with little or no supervision;
  • Team-player, able to interface with technical and management personnel;
  • Well-organised, able to prioritise and manage several tasks in parallel;
  • Able to work on shifts occasionally;
  • Solid IT knowledge, including common hardware, networking concepts and common tools and software applications;
  • Service mentality and solid understanding of a KPI driven service environment;
  • PC literacy: MS Office Products, Lotus Notes.
  • DGUV certification (electrical safety testing) a plus.

Package Description

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies


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