IT Support Specialists

Job Introduction

The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government (B2G) business, specialising across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency – where we are the largest on-site service provider with ca. 300 staff.

We anticipate further growth for our activities in the space industry and in European institutions in 2016, therefore we proactively look for IT Field Support Technicians to provide on-site support to very large permanent user communities.

The support to be provided will be very varied and will include support for: Windows operating systems (currently Windows 7); Microsoft Office; Lotus Notes; MAC and IOS; Mobile and smart phones; IP and TDM telephones; PABX interfacing; Helpdesk support; Network printer support; Third party liaison; 1st line networking; Video conferencing.

Role Responsibility

In this role you will normally cover the following tasks:

• Manning a local helpdesk of a rotational basis with first line call resolution;
• Second level calls resolution in the field;
• Video conference systems installation, upgrade, configuration and problem handling;
• Explaining to users available services and how these should be requested;
• Evaluating user requests and problems, raising tickets for each one; inventory and asset management;
• Evaluating tickets and allocating them to the correct teams, both on and off site; planning PC and other equipment installation, including planned refreshes;
• Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met.

Successful Candidate

To be successful in this role you will have had 2 to 3 years in a similar environment and you must have had experience with:

• Windows 7; MS Office products and their usage;
• Lotus Notes;
• Apple MACs;
• Mobile and IP telephony; video conferencing systems;
• Asset management tools; problem logging database (BMC Remedy ideally).

Application procedure

We recruit for IT Support specialists on a regular and ongoing basis across a variety of service lines and geographies. We invite you to send us an application via this job posting, instead of having to wait for an advertised vacancy for a specific role.

Your application will be included in our open file until a suitable IT Field Support Technician role arises. We will then contact you to discuss further details of the specific position, before progressing your application to the next stage, should you still be interested in the opportunity.

Important:

All applicants must hold a current valid work permit for the country where the role would be based (NL, IT, ES, DE) or be EU nationals.

Data Protection:

By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).

To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended.  You may revoke your consent to this agreement at any time.

The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.

If you are interested in applying for this kind of position please visit our Serco careers hub https://careershub.serco.eu where you can apply for this and other roles.

Serco European Agencies