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IT Solutions Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for a IT Solutions Lead , to reinforce the team in our Darmstadt office!

You will support the execution of IT Work Packages by working with the (Senior)Technical Delivery Manager to understand the clients’ requirements, identifying gaps (if any) between clients’ requirements and current IT capabilities, defining solutions to bridge the gap and making sure that the project scope is maintained and solutions implemented in line with design

You are expected to work closely with clients and business representatives to understand their business needs and design solutions to tackle the IT need of each business or bid.

You must also understand not just the IT needs of the business but also the overall impact of proposed solutions to the profitability of the business or bid.

To ensure that IT Solution Leads maximize value and credibility, you will be a specialist in at least one particular IT area whilst maintaining a vast knowledge of current and emerging IT technologies.

The role is positioned within the Solution capability in MyTechnology and reports to a Resource Pool Manager.

The expectation is that you will work alongside a (Senior) Technical Delivery Manager to tackle the need of each business, in addition to understanding the overall impact of proposed solutions to the profitability of the business

You will have significant interaction with Sector Leads and BU DPs to ensure the solutions are in line with sector roadmaps and are being delivered in line with expectations

You will be expected to manage their own work (and that of others where appropriate) within agreed frameworks, drawing on support from other members of the Solution Team where appropriate.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.


Role Responsibility

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As IT Solutions Lead you will be responsible for:

  • Working with a (Senior) Technical Delivery Manager to understand the needs of business and produce designs & solutions for each work package
  • Liaising with other IT professionals (e.g. Sector Leads, Standard Service Technical Leads) to architect and design solutions for business operations and bids
  • Ensuring compliance with solution architectural design in the implementation of projects
  • Providing architectural guidance and design leadership to the Technical Delivery team to ensure delivery is in line with the design
  • Providing delivery execution support to the delivery team, supporting the change control process throughout the work package
  • Explaining technical issues and IT solution strategies to non-technical stakeholders and other IT professionals as required in support of solutions
  • Align with (Senior) Technical Delivery Managers and BUDPs to ensure that solution milestones are accomplished in accordance with the work package plan
  • Completion of high (and some low level) designs to ensure timely completion of Technical Delivery work packages
  • Ensuring that solution designs are in sync and aligned with business needs and support Sector Roadmaps
  • Reviewing the proposal of vendors and suppliers to ensure that quality inputs are deliverable, aligned to Sector Roadmaps and compliant with standard services
  • Describing the design of the solution in sufficient detail for work to be planned, discussed and clearly understood by the business users
  • Describing the structure of solution to a business problem, which may include several applications and technologies

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

Essential technical and professional skills, knowledge and qualifications

  • The IT Solution Lead will have expertise in specific IT areas, experience covering Government outsourced opportunities and practical experience of their business requirements, whilst maintaining a knowledge of current and emerging IT technologies
  • A degree in IT related discipline is required along with an understanding of modern IT Infrastructure, applications and Cloud based technologies
  • You must be good at offering solutions to problems, along with being an analytical thinker and logical in approaching issues
  • You will have effective communication skills that enables you to convey complex technical details to clients in a straightforward manner
  • You will have up-to-date technologies exposure
  • You will need to identify technical issues and design solutions to fix them, gathering and assimilating information
  • Ability to adapt and prioritise
  • Ability to work under pressure and meet deadlines
  • Ability to think ahead and anticipate problems, issues and solutions
  • Ability to build from good relationships with clients/operational managers and colleagues
  • Good knowledge of quality standards, legislation and best practice
  • Qualifications in Architectural principles

Additional / special features of the role

  • Must be willing to undergo BPSS security clearance. In some cases, SC may be required.
  • Optionally TOGAF or Zachman certification



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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