IT SUPPORT

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our customer, a prestigious European Institution in Brussels we are looking for a entry/mid level IT Support professional. .

Role Responsibility

To reinforce our team at one of our prestigious customer we are currently looking for an IT Support Specialist.

Nature of tasks:

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: remote and on-site support
• Recording & tracking incident information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks

Successful Candidate

Profile:

• Very good skills in all of the MS office applications
• ITIL V3 Foundation Certified would be an asset
• Fluent in both English/French both written and oral
• Very good communication skills/customer oriented
• Good knowledge of Windows Server (2008/ XP/2012) and Active Directory
• Experience with ticketing system
• 1 to 3 years of relevant IT professional experience

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Important:Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Package Description

Good Salary - Full details on application.

This position can be offered as a permanent position.

About the Company

Serco Belgium and Serco Luxembourg are part of the Serco Group, a FTSE250, multi-national Service Provider. In Belgium and Luxembourg, we work closely with the European Institutions providing crucial Services in the IT departments with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies