IT Infrastructure & Network Expert

Job Introduction

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for an IT Infrastructure & Network Expert, based in EASA, Cologne, Germany.

Role Responsibility

The successful candidate will concentrate his/her activities on the following:

• Analyse and estimate project tasks (workload, duration, complexities, breakdown, etc.) and provide technical expertise on IT infrastructure and/or network set-up, expansion or refactoring;
• Provide technical feasibility assessments and scenario analysis, based on business analysis/requirements, use cases and technical standards;
• Design and prototype infrastructure & network components (on premise or cloud based);
• Produce technical specifications or blueprints, in compliance with business requirements & EASA IT architecture guidelines/standards;
• Implement (Set-up and configure) infrastructure & network components in compliance with EASA IT development & security standards (e.g. SSDLC – Secure Software Development Lifecycle);
• Configure and/or develop complete infrastructure or network components in accordance with specifications and technical best practices;
• Write and perform appropriate unit, integration and/or regression tests;
• Support UAT (User Acceptance Testing) and provide bug fixes;
• Produce architectural & technical administration documentation;
• Integrate software components or applications in various environments (validation, staging, production, on premise or hosted, internal or with external systems, etc.);
• Perform technical quality reviews or assessments on infrastructure and/or at network level;
• Provide support and expertise to other teams and perform root-cause analysis;
• Set-up and configure infrastructure components and environments (e.g. development & quality/UAT test environments, on premise or hosted in external cloud environments), including release management processes, in accordance with specifications and technical best practices;
• Perform tuning to achieve optimal system performance and capacity;
• Provide detailed status/progress/issue reports to the project manager (scope, time).

Successful Candidate

The Key Person should bring the following skills and experience:

Educational qualifications:

• At minimum Bachelor.

Technical expertise:

• For existing, currently used technologies, infrastructure and network components at EASA: Refer to technical expertise as indicated under the Windows System Administrator, Linux System Administrator, Database Administrator, SharePoint Administrator, Microsoft Exchange Administrator, Backup & Archiving Administrator, Network Administrator, SAN Administrator, Unified Communications Solution Administrator and IT System security Administrator. Consult as well part F to the Technical Specifications on the Agency’s current IT environment & standards;
• Knowledge of set-up of cloud and hybrid cloud environments (IaaS/PaaS);
• Note that apart from the current technologies in use in the Agency’s IT environment (see part F), expertise in other technologies, infrastructure & network components or external hosting models may be required in the set-up of suitable IT solutions following EASA strategic decisions, due to cost efficiency considerations or to technological evolutions.

Professional experience:
Minimum 4 years (Standard level) or minimum 7 years (Senior level) of professional experience as an IT expert in the IT infrastructure and/or network domain, such as:

• System Administrator;
• System integrator;
• Hybrid-Cloud infrastructure administration expert;
• IaaS/PaaS configuration expert;
• Data center configuration expert;
• Network expert;
• IT security infrastructure expert;
• Storage expert;

Language skills:

• English at level B2 or equivalent.

Other competences and skills (Desirable):

• Problem identification and solving skills: ability to constructively challenge assumptions, identify key issues and escalate as appropriate;
• Experience in multicultural organizations;
• Respect for Diversity;
• Well planned and organized;
• Results and quality oriented;
• Good communication skills;
• Team Player;
• Integrity & Professionalism.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies