Please Note: The application deadline for this job has now passed.
Package Description
Permanent contract.
Relocation solution available (if applicable).
A competitive salary/ benefits package in line with your profile and your contract.
A prestige and challenging work environment with a real opportunity to build your career.
Job Introduction
To reinforce our team at one of our prestigious customer in Brussels, Belgium we are currently looking for an IT Helpdesk / IT service Desk.
Main Responsibilities
- Use remote desktop technology to remotely diagnose and/or resolve incidents (SCCM).
- Handle different types of service requests, being:
- User Incidents concerning all CIS related infrastructure
- User Requests concerning removals, changes or additions of software or hardware
- Inquiries about incident/request status
- Handle service requests introduced by: Phone, E-mail, Web
- Understand the confidentiality of the function, and strictly adhere to the rules set out
- Co-operate with Second Line and Third Line Support, as well as with other sectors (requests, networking, system management, etc.).
- Provide all necessary incident information on an escalated incident to avoid duplication of resources and customer nuisance.
- All close incidents should be documented in such a way that documentation is provided to allow a correct analysis of the type of incident and its resolution, as well as provide appropriate information leading to a problem resolution where applicable.
- Co-operate fully to each kind of customer satisfaction program.
- Agents can be required occasionally to work outside standard working hours.
Successful Candidate
- IT Experience: 3 to 5 years
- Helpdesk experience: 2 years
- Excellent knowledge of MS Windows (current release: Windows 7).
- Excellent knowledge of standard Office applications (MS Word, MS Excel, MS PowerPoint, MS Internet Explorer, and MS Outlook
- Microsoft Office certification: MOS Master Preferable, if not, commit to do ASAP
- Clean criminal record + commitment to get EU CLEARANCE
Languages
English and French: good working knowledge of speaking, understanding & reading.
About the Company
Serco employs more than 130,000 employees delivering mission-critical services to government and private clients world-wide. Serco is an international service company which combines commercial know-how with a deep public service ethos.