IS Coordinator (0116)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Role Responsibility

The following tasks will be requested by the Commission:

• Provision of advice and assistance in the following area:

• IS Quality & audit:

• IS development cycle quality control and evaluation,

• Assistance in the implementation of the Contracting Authority's

project management methodology,

• Day-to-day analysis and follow-up of incidents,

• Advise to the IT management in areas such as capacity

management, contingency planning, IT service continuity

management, automation of repetitive tasks, security,

• Assistance in the testing, evaluation of the technical

documentation, the training material, the deployment and the

reporting,

• Advise to the IT management and assistance with evaluating and

testing products,

• Assistance in change management;

• IS Requirement analysis:

• Analysis of user requirements, data analysis, data modelling,

• Production of design and analysis models, implementation models

based on Enterprise Architect;

• Enterprise architecture:

• Analysis of business processes,

• Data flow analysis,

• Analysis and implementation of data extraction, transfer and load

using SAS-ETL (SAS v9.3),

• Analysis of business and user requirements, and implementation of reporting facilities with Business Objects XI tools,

• Perform database administration tasks,

• Perform administration of applications, and in particular BO-XI

environment,

• Installation and configuration of application components and

software; write specifications and development of reporting

facilities with Business Objects XI,

• Monitoring of application usage and performance.

• Assistance in the testing, the technical documentation, the technical training, the deployment, the evaluation and the reporting

• Participation in technical working groups, progress meetings and meetings with the users and the team in charge of the IT systems providing data to the CORDA system

• Report to Commission management on progress and issues relating to the CORDA-related systems.

The persons selected will be working full time with the project leader who is officially responsible for the applications from the Commission perspective.

Successful Candidate

Knowledge and skills:
• In depth knowledge of information systems matters
• In depth knowledge in IT consulting matters
• In depth knowledge of modelling and design tools (Enterprise Architect)
• In depth knowledge of development environments (SAS and Business Object)
• Strong capacity in preparing and writing studies
• Strong capacity to give high-level presentations.
• Ability to apply high quality standards
• Ability to participate in multi-lingual meetings, excellent communicator.
• Capability of working in an international / multicultural environment

Personal skills:
• Ability to in write and present studies in a clear and comprehensive manner
• Ease of communication written and orally in EN, ability to understand FR
• Commitment to excellence in professional work
• A keen sense of teamwork, a flexible approach, strong interpersonal and
communication skills

Education and Experience:
• University degree with minimum 4 years experience in IT
OR
• Non-university degree with minimum 8 years experience in IT.
• Minimum 2 years experience in IT consulting
• Proven experience with quality procedures
• Minimum 2 years experience in the realisation of studies in the domain (e.g. quality, security, requirement analysis, technical domain)

Optional Specific Expertise:
• Knowledge of Project / Service management methodologies (PRINCE2 and ITIL),
• Minimum 3 years in the development tools / environments / languages:

• SAS ETL
• Business Objects

-------------

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies