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HR Transition/Integration Lead

Please Note: The application deadline for this job has now passed.

Package Description

We envisage a 6 months assignment with potential extensions.

Excellent Daily rates.

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for an HR Transition/Integration Lead, to reinforce the team in our Zurich office!

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.


Main Responsibilities

The post holder will be responsible for the successful transition and integration of a new business into Serco Europe, post-acquisition. The role will be required to work closely with the incumbent’s management team to investigate the complexity, liability and risks associated with the acquisition in line with the company’s governance and internal frameworks.

  • The role will be required to work closely with the Serco and the new organisations HR teams to manage and support initiatives across the business to drive not only integration but support the delivery of shareholder value.
  • An acquisition of a business by Serco Europe requires a focussed approach to the transition and integration of the business.
  • The role will report to the Serco Europe People Director.

As HR Transition/Integration Lead you will be responsible for:

  • Work with the People Director and with other functional business areas to ensure a successful joined up project approach and delivery with the objective of continuous improvement and customer satisfaction.
  • Understand, own and be a passionate role model for Serco values and ensure they are fully embraced across the business.
  • Manage, evaluate, and deliver the HR transition/integration project plan to ensure delivery of key activities.
  • Engage with the key stakeholders regularly and keep them apprised on project progress as well as any issues.
  • Assess all liabilities and risks related to the acquisition and alignment with Serco ways of working.  (e.g. potential redundancies, pension liabilities, disability, outstanding entitlements, legal proceedings, health & safety requirements).
  • Working with the Divisional IR Director and Legal Counsel develop a proactive plan to implement a European Works Council, if required.
  • Ensure all risks/issues identified, via the due diligence exercise, are identified.  That these are included on the plan and tracked to resolution.
  • Lead an audit approach across each country to ensure adherence to governance and local legislation.
  • Work closely with the acquisitions equivalent HR lead to ensure complete integration of activity across both businesses.
  • Supports the implementation of Serco’s employee engagement initiatives across the business to drive a culture of exceptional customer service.
  • Review risks in relation to payroll activity and ensure each country is fully compliant with local tax and social security measures.
  • Ensures compliance to European standards and employment legislation, mitigating and managing risk and liabilities in the supply of people and services into differing European jurisdictions.
  • Review existing disciplinary/grievance/absence procedures and ensure compliant with Serco standards.
  • Work closely with the Programme Director to ensure all project tasks, risks and issues are understood and integrated into the wider plan.  Any liabilities are understood and managed.
  • Direct the implementation of appropriate training plans at different levels to successfully ensure delivery of the acquisition.
  • Work in partnership with HR across both organisations to ensure successful delivery of the plan.
  • Ensure that key regular reports on people management performance are produced in a timely manner.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Europe and around the world.

Successful Candidate


  • Professional HR qualification.
  • Graduate calibre.


  • Generalist background having managed at an operational level in a substantial customer centric organisation.
  • Good knowledge of local employment legislation (focus on Switzerland and Germany; but any experience in Austria and Italy would be an advantage).
  • Experience with local authorities for tax and social security audits.


  • Experience of managing and deploying projects.
  • Experience of delivering change in complex and demanding environments.
  • Strongly values led individual with excellent judgement and decision-making skills.
  • Self-aware yet highly resilient individual capable of challenging and being challenged.
  • Ability to demonstrate high degree of confidentiality.
  • Ability to lead “team” through change.


  • Experience of previous M&A transition/integration projects is essential
  • Experience of operating within local employment law.
  • Experience of managing with works council representatives.
  • Experience of “hands on delivery” of HR services is essential.
  • Experience of managing through change management processes is essential

Additional / special features of the role

  • Fluent German and English (both written and verbal) is essential for the role.  Fluency in other languages would be an advantage.
  • Some travel in countries in which business operates and across wider European business may be required



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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