HR Business Analyst

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for a HR Business Analyst, to reinforce the team in our Brussels office!

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

Role Responsibility

We are looking for an experienced HR Business Analyst for an exciting 6 month project. The ideal candidate will have a mix of HR generalist experience, basic knowledge of HR processes and systems, and the ability to support the project manager in requirements gathering. This role requires skill in analysing, capturing and documenting requirements while providing essential support to the project team.

As HR Business Analyst you will be responsible for:

• Collaborate with and support the Project Manager in gathering current state of HR processes, gather  requirements for future solutions and understanding project objectives.
• Utilize HR generalist experience to provide insights into HR processes, including recruitment, onboarding, performance management, employee development, compensation, and benefits.
• Assist in identifying optimization opportunities within existing HR processes and contribute recommendations for enhancement.
• Support stakeholders from various business units in validating requirements and ensuring alignment with project goals.
• Capture and document HR system requirements, encompassing functionalities, user needs, and integration specifications.
• Assist in creating detailed requirement specifications and reports to facilitate the development and implementation of HR system solutions.
• Conduct gap analyses between current HR systems and anticipated future requirements.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

Requirements:

• Bachelor's degree in Business Administration, Human Resources Management, or a related field.
• Prior experience as an HR Generalist, providing foundational knowledge of HR processes and practices.
• Basic understanding of HR systems such as HRIS, talent management software, and payroll systems.
• Demonstrated ability to support project managers in requirement gathering and project coordination.
• Strong analytical skills with the capacity to identify and resolve complex issues.
• Excellent communication and collaboration skills, capable of liaising with stakeholders at all levels.
• Self-motivated individual with the ability to thrive in a dynamic project environment.

Language Requirement:

• Proficiency in both English and German is preferred

This position presents an exciting opportunity to contribute to a high-impact project while leveraging HR expertise to enhance business processes. If you meet the qualifications outlined above, please submit your resume and a cover letter detailing your suitability for this role.

Package Description

The chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

Serco European Agencies