General Manager

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service – To keep ahead we have too constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our value’s then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Role Responsibility

Serco Europe (SE) has a vacancy for a General Manager to be based in central Brussels.

The purpose of the job is to be the principle point of contact and take local responsibility for Serco’s business in both Belgium and  Luxembourg. The person in this position acts as the anchor for the staff and managers operating within this geographic area and provides the conduit into the remainder of SE.

Main responsibilities:

Strategy Maintenance & Implementation

• Assisting in the development of the in-country strategy for taking the business forward over the next five years.
• Ensure that the business is structured and resourced to deliver the current operations and future developments.
• Ensure all corporate and divisional requirements are carried out where appropriate in the business.
• The General Manager will report to the MD Europe. 

Business Planning

• Develop and own the annual and medium-term business plans.
• Coordinate the business plan inputs from the contract managers into a complete country plan showing business growth, cash flow, sales, costs, contract margins and profit. (monthly, quarterly, annually).
• Present the business planning information quarterly or as required.

Business Management

• Ensure that the day to day management of contracts is on a business-like basis and that staff are managed correctly in their operational tasks.
• Ensure that suitable support resources, services and processes are available to the Contract Managers to enable them to manage their responsibilities correctly.
• Ensure that any problems, customer or staff issues are dealt with in a timely and effective way.

• Liaise on a regular basis with key customers in Belgium and Luxembourg and gather feedback on the performance of Serco as seen by them. Where there are complaints or shortcomings identified the General Manager must respond with urgency.
• The General Manager must review all risks to the business on a regular basis and maintain a risk register that demonstrates how the risks are managed and what actions are in hand to reduce or mitigate risks.
• Ensure the business is run in accordance with our Governing Principals
• Ensure Corporate Social responsibility is embedded within business as a whole.

Staff Management & Training

• The General Manager must be involved in the recruitment of all key staff and ensure that the composition of the support staff is well balanced and able to function in line with the Serco key imperatives.
• Ensure HR support is provided to staff as appropriate e.g. in maintaining an acceptable work life balance.
• Ensure that there are training plans for staff and that training is offered to everyone. ​

Financial Management

• Oversee the operation of the finance department to ensure efficiency and GFCM compliance
• Ensure that all financial data and transactions are monitored and audited
• Manage and control departmental expenditure within agreed budgets.

​​Legal & Corporate Obligations

• Execute the responsibilities of a company director according to lawful and ethical standards, as referenced in Belgium law.
• The General Manager must ensure that all staff have a safe place to work. This is in part achieved by ensuring that all legal Health and Safety legislation under Belgium law is complied with in all respects.

Successful Candidate

Mandatory capabilities of a successful candidate:

• Extensive experience within a Service environment.
• Have a proven capability to direct a business.
• Proven experience in a Business Development leadership role.
• Understand the Serco business planning processes and cycles.
• Have experience in managing and growing a business.
• Be capable of managing medium sized company financial matters.
• Deal with high level customers in other organisations.
• Be able to apply good business governance.
• Understand the Serco principles of “support” to contracts.
• Understand people and be able to engage in people related issues.
• Be able to assess people for suitability in Serco roles.
• Identify and develop future leaders.
• Respect the cultural differences in a multinational workforce.
• Experience gained in IT and/or Facilities Management would be advantage.
• Fluent French, Dutch and English language capability is mandatory.
• Energetic and positive leadership style.

Nice to have:

• EU institution experience
• IT management service
• FM experience.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

To reinforce our team in our Brussels office, we are currently looking for a General Manager. 

Relocation support available if applicable.

About the Company

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies