Package Description
Joining Serco Italy’s amazing team offers:
- Competitive Salary.
- Great career opportunities in the Space industry.
- Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
- Support provided to EU Nationals requiring relocation - Information available upon request
- Engaging company events to foster team spirit.
- Hybrid working model to support work-life balance.
- Opportunity to work in an international environment.
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.
Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.
We are currently searching for an experienced and dynamic End2End Technical Coordinator to join our international team in Frascati, Rome. End-to-end technical coordinator refers to the comprehensive oversight and control of the Payload Data Ground Segment (PDGS) of ESA Earth Explorers missions. The role requires a deep understanding of the Core PDGS. He /she will be the reference point for the Service Team, ESA and external interfaces. The E2E Technical Coordinator will have the important role of supervising key activities, which include the analysis of end-to-end performance and the corresponding impact on all services within the PDGS. Will strictly Collaborate with the PDGS Ground Segment Manager, assuming responsibility for the incident management process. Will Oversee the Change management process and will organize and participate in meetings with Service Team, ESA and Industries reporting the status of the PDGS and eventually incidents and problems resolution.
Main Responsibilities
As a End2End Technical Coordinator you will concentrate your activities on the following:
- Day per day supervision of the correct functioning of the processing chain.
- Coordination and monitoring of the PDGS incidents, problems, maintenance and evolution
- Oversee the PDGS end-to-end performances.
- Assessment and mitigation of potential impact on other service functions
- Responsibility of the incident management process, ensuring that incidents are addressed and resolved in line with the agreed SLAs.
- Oversee the Change management process.
- Organize and participate in regular meetings with ESA and Industries reporting:
- Issues encountered during the period with a specific lesson learnt.
- Performance results achieved during the current period and improved way forward if applicable.
- Changes and evolutions scheduled with impact on PDGS components.
- Provide technical support for the assessment potential evolutions of the Ground Segment.
As part of the Service Setup :
- Shall coordinate End-to-End PDGS processes, documents and tools.
- Coordinate and validate Transfer to operations.
- Collaborate with the relevant validation service(s) and operational teams/services to prepare, plan and execute the Transfer to Operations for all PDGS elements and processor upgrades.
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
The following skills and experience are mandatory:
- University degree or equivalent qualification in engineering or a related technical field.
- Demonstrated experience in project and team management.
- Excellent knowledge of data processing chain preferably related to the Earth Observation Ground Segments.
- Ability to work collaboratively in a team and share/acquire knowledge.
- Proactive problem-solving attitude.
- Knowledge of Earth Observation missions and their operational context.
- Fluency in English, both written and spoken.
- Experience in drafting and editing complex technical reports.
- Experience in Documentation Review.
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
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