Our vacancies

Search Jobs  

ERCC Duty Agent (ERCCDA) (0039)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a ERCC Duty Agent (ERCCDA), based in Brussels.

Role Responsibility


Nature of the tasks

• Participate in the 24/7 on-duty system of the ERCC.

• Support the ERCC's emergency management functions, namely o maintaining a high level of situational awareness (e.g. making use of early warning and disaster monitoring tools as well as information gathering, analysis and dissemination). o contributing to the ERCC coordination function (e.g. operating with specific communication platforms and databases, organizing and participating in meetings and video/teleconferences, operational and administrative tasks to facilitate the deployment of o capabilities and experts in case of disasters). o information management (e.g. following and complying with specific information archiving structure, contact lists, various web-based applications).

• Draft technical content for knowledge database.

• Document operational support procedures.

• Administration and problem fixing of local environment (e.g . ERCC monitoring and alert systems, ERCC communication equipment, including video-walls, Common Emergency Communication and Information System, monitoring screens...).

• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.

• Participation in coordination and project meetings related to civil protection and humanitarian aid

The Ideal Candidate

Education and Experience

• Minimum 5 years of relevant studies and experience post-secondary school.

Knowledge and skills

• Proven knowledge in end user assistance and/or support of information systems.

• Excellent oral/written communication skills.

• Ability to work in an international/multicultural environment, rapid self-starting capability.

• Ability to participate in multi-lingual meetings.

• Team player with appropriate social and communication skills.

• Excellent knowledge of English (at least level C1 of the Common reference levels published by the Council of Europe). Knowledge of French and other EU languages is an asset.

• Satisfactory knowledge of the office automation tools used in the Commission (MS-Office)


Optional specific expertise

• Experience or technical studies in a field relevant to the development of IT-based early warning and monitoring tools for natural disasters, including a technical analysis and evaluation on the current events retrieved by the systems, requiring a good understanding of natural disasters events.

• Professional experience of emergency management and emergency response gained through working with, United Nations, Red Cross movement or non-governmental humanitarian organisations, civil protection entities including fire services.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.