Documentalist

Package Description

What we offer if you join our amazing team:

• Flexible working policy (hybrid working)
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs
• Casual dress code
• Bike Scheme

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft management, ground systems and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector.

On behalf of our client, the European Space Agency, we are looking for a skilled Documentalist to join our team at the esteemed ESA-ESTEC site, in the Netherlands. 

The purpose of this Multi-Directorate Documentation and Data Management Support Service is to perform document management and control plus administrative tasks supporting the Project Management Support Offices and Organisational Units within ESA Directorates. The Documentation Management service function provides support in the areas of documentation management, configuration control, administration, and user support of electronic tools. The service supports Terrae Novae, ESA’s Human and Robotic Exploration programme referring to the new worlds from our three exploration destinations: Low Earth Orbit, Moon, and Mars.

Please note that for this specific position we offer a 1 year fixed term contract.

Main Responsibilities

• Support the preparation (e.g., (formatting, document versioning control), the coordination of ESA final reports following completion of activities and specifically in CSC the reports for socio economic impact assessments, ensuring correct document versioning and archiving is maintained.
• Support the Directorate Organisational unit for coordination, preparation, internal review and publication of recurrent and non-recurrent documents prepared by ESA Executive for the Programme Board.
• Perform proof reading, formatting and editing to ensure documents are structured, written and formatted in a consistent manner prior to issuing.
• Produce or modify document templates to ensure compliance with GCDs or DRDs for recurrent documentation.
• Perform the planning, coordination and document readiness tracking for submission of papers to ensure the timely delivery of formal documents.
• Perform document generation, (e.g., flow-charts, graphics), proof reading, content compilation and editing for recurrent or non-recurrent ESA documents/reports.
• Support the Directorate Organisational unit for coordination and publication of documents prepared by ESA Executive for the Programme Board depository with correct security and safeguarding of the content.
• Support the coordination, preparation and perform the timely approval process follow-up of documents to AC and IPC, confirming the documents are structured, written and formatted in a consistent manner in line with AC documentation requirements.
• Establish and maintain the archive of documents.
• Support coordination and finalization of document data packs to be issued to EC, International Partners or Member States.

Successful Candidate

• A bachelor’s degree from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant).
• At least 4 years of previous relevant work experience in a similar role.
• The candidate should have a broad knowledge to navigate around and understand formal communication and be able to analyse a range of issues within the complex institutional environments of ESA, EU and the relevant industrial landscape.
• Experience in documentation management and in the field of communication.
• A good sense of organisation.
• The work associated to this position can require handling of classified documentation.
• The candidate shall confirm to be eligible and willing to apply to a Personal Security Clearance from an EU country.
• The previous possession of a Personal Security Clearance will be considered positively.
• Be capable to execute activities with a high degree of autonomy.
• Deliver qualitative output under time pressure.
• Excellent interpersonal and communication skills as well as tact and discretion are required.
• Proficiency in the use of the Agency’s information systems and tools is an asset.
• Proficient in the English language, both written and spoken.
• Knowledge of another ESA member-state language is an asset.
• Candidates must be eligible to work in the EU.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.

Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.

DE&I

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.