Copernicus Account Manager

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of Copernicus Account Manager in Frascati !

The “Copernicus Account Manager” is part of an industry consortium, which provides engineering and EO application domain support to ESA.

You will have the opportunity to support ESA in the Copernicus Space Component Coordinated Data Access System (CSCDA) project during the implementation cycle and operational deployment of the follow-up project PRISM (Copernicus contributing missions access support functions and platform), responding to Copernicus Service Projects’ (CSP) evolving needs.

Does this vacancy not suit your profile? Not to worry, you can send your updated CV to careers.italy@serco.com – a member of our Recruitment Team will come back to you shortly after.

Role Responsibility

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As Copernicus Account Manager you will be responsible for:

• CSP Progress Review organization and lead
• Recording, Tracking, analysis of User Needs and their mapping in Data Warehouse Requirements (DWH).
• End to End Management of CSCDA Datasets (DAP updates, status, level of implementation, daily monitoring of orders, escalations, closure)
• Quota Management
• User Survey Process Management
• Participation to CSP events and meetings
• Assessment of service improvements
• Copernicus Contributing Mission Entities (CCME) monthly report reconciliation and validation
• Support Long term evolution of DWH
• CSCDA Evolution support (including requirements definition support (ITTs and CCNs) and Operations Scenarios definition)
• Preparation of news about CSP activities
• Interfacing with Copernicus Service Providers and Entrusted Entities on data and service needs
• Interfacing with PRISM Developers and Operations for supervision of data and service provision to Copernicus Services
• Specifying Datasets and data offer
• Monitoring and reporting about on-line promotional and outreach events of Copernicus Services and EO data industry
• Contribute to the development and specification of new operational scenarios
• Supervision of pilots testing new operational scenarios
• Reviewing tool and infrastructure developments in terms of user expectations
• Monitor and control the data budget of Copernicus Services
• Analysis of data provision performance and volume statistics
• Operations for addressing operational issues and discussing service improvements
• Assess and propose service improvements in terms of dataset content, access mechanism and timeliness
• Foster service uptake by end users
• Supervising rush operations
• Reviewing and contributing to Statements of Work for data procurement
• Reviewing and contributing to Change Requests for infrastructure and tool developers

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

Successful Candidate

Skills and Experience

The following experience is mandatory:

• You have a degree in a relevant technical field such as Physics, Engineering, Mathematics, Geography, Geosciences.
• You have at least 5 years of experience in a directly relevant Space EO industrial or research environment.
• Knowledge of ESA EO missions (e.g. Sentinels) and their operational context
• Knowledge of EO based science application
• Awareness of Copernicus environment stakeholder and CCME
• Knowledge of GIS and related tools
• Drafting and editing complex technical reports
• Proficiency in MS Office Tools

The following skills are mandatory:

• Communication
• Technical Writing
• Presentation
• Negotiation
• Meeting Management
• Task Management
• Documentation Review
• Ability to coordinate complex tasks
• Flexibility
• Proactive approach

The following skills would be highly desirable:

• You have knowledge of DIAS and Cloud Infrastructure for EO data
• You have knowledge of the Copernicus Space Component Data Access (CSCDA) context.
• Knowledge of the REACT service
• Good knowledge of Earth Science research community
• Project Management expertise
• System Engineering
• Job experience in International context
• Knowledge of EO Data Processing
• Knowledge of OGC and INSPIRE regulations

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

Joining Serco Italy’s amazing team offers:

• Competitive Salary 
• Great career opportunities in the Space industry
• Competitive Salary
• Corporate Benefits Package
• Exciting relocation package (if applicable)
• Company events
• International environment

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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