Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Call Centre Operator for European Commission in Brussels and various locations around Europe.
Main Responsibilities
- To be a member of a highly motivated team providing detailed information to the population of the European Union. Members of this team must be punctual, autonomous and have a talent for problem solving, providing answers to a multitude of questions around the functionalities of the European Commission and different projects presented to the public by the EC and other agencies. (European Commission, EEAS, Publications Office)
- To handle and redirect all external calls Answer incoming queries and requests by telephone
- Answer incoming queries and requests by e-mail (including fax) on the standard EC Functional Mailbox (FMB)
- Able to manage a range of tasks in a challenging environment
- Adhere to Call Handling procedures agreed with EC
- Adhere to Administrative requirements agreed with EC
- Respect SLA requirements on Call, presence and interaction handling
- Respect Serco and EC code of Conduct, GDPR regulations and EMAS guidelines
Additional Information for the position:
- Working hours on weekdays are 08:00 till 19:00
- Coverage will be provide by an early and a late shift allocated by the team Supervisor.
- The service operates every day of the year except the 8 / 9 official EC closing days which are defined each year by the EC
- Each operator will be responsible for an EC provided Laptop which may only be used for information purposes and which will be connected to the EC via a VPN
Successful Candidate
- Fluent level of French and English and at least one other European language out of the list of four provided (EN / FR / DE / NL) to C1 / C2 level – C2 is the minimum level for understanding
- Punctual and polite and able to handle peaks of stress
- IT literacy; Basic use of MS Windows, Competent use of MS Word & Excel
- Live within 30 kilometres of the European Comission
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.