Our vacancies

Search Jobs  

Business Analyst (2096, L4)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business Analyst, based in Brussels.

Role Responsibility

Functions and duties (Tasks)

Focus on understanding the needs of the business as a whole by identifying initiatives that will allow the business to meet its strategic goals. This includes conducting feasibility studies, identifying new business opportunities, preparing business cases and conducting initial risk assessments.

Use different techniques for collecting requirements from stakeholders in a project such as brainstorming, document analysis, focus groups, interviews, workshops and surveys. Determine which requirements have the highest priority for implementation.

Provide a bridge role between IT and the business, communicating and translating between different perspectives or views about business operations using different vocabulary to match those views.

Develop and specify requirements in enough detail (by using use cases, user stories, screen mock-ups or other techniques) to allow them to be successfully implemented by a project team.

Model and enhance business process or UML diagrams and other related models to capture business operations change requirements within defined opportunities or projects, modeling both current and future states. Rework business processes based on the feedback from pilot implementation of workflows.

Include the relevant IT, document management, security, data protection policies, regulations and procedures when deriving the optimised business processes.

Support the project manager in implementing the PM² and RUP methodology in an agile way. Assist the Project manager in setting the priorities for system implementation and in updating the Project Plan.

The Ideal Candidate

Job requirements

Formal education

University education or equivalent in the business management domain with strong IT knowledge.


At least 11 years of relevant and recent experience


As soon as possible.


English: Excellent

French: Very good

Dutch: Asset

Specific expertise

1. At least 2 years of hands on experience with business process modelling using

BPMN. Experience with Aris is an asset.

2. At least 2 years of hands on experience with UML or a similar modelling language.

3. Methodologies: SCRUM, RUP: Very good

4. Data modelling, entity-relationship model: Very good

5. IT development and maintenance:

5.1. Analysis of requirements and design of IT systems: Very good

5.2. IT needs analysis: Very good

6. Practical experience using SQL

7. Familiar with OCR process

8. Analysis experience in the area of Document management and/or Case management projects would be an advantage.

9. Previous experience in the area of Workflow and reporting would be an advantage

10. Previous experience in the European institutions would be an advantage.

Interpersonal skills

  • Team player
  • Self-starter
  • Good communicator, good listener
  • Understanding organisational and business process dynamics: Very good
  • Conceptual and analytical view: Very good
  • Ability to facilitate workshops.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.