Business Analyst (13611, L0)
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.
Serco and Proud - Make a difference every day.
We currently have an exciting opportunity for a Business Analyst, based in Brussels.
The key person will be responsible for:
User guidance and support regarding the use of the information system
Follow-up of incidents and users requests
Incidents analysis and risks assessment on the best course of action
Writing user documentation
Deliver guidance and coaching
Testing of the application to reproduce incidents and later, to confirm that it has been fixed.
Execute and put in place procedures when the system does not behave as expected (may require the adaption and execution of SQL queries).
Liaise with the development team on incident analysis and middle/long term solutions
Liaise with users to understand their need and identify the most appropriate reply
Be a team player to insure the most optimal workload and efficiency of the support team
The key person should have:
Proven knowledge in end user assistance and support of information systems
Good understanding of information systems matters
Knowledge of wiki and collaborative tools
Knowledge of large organisation administrative business processes
Good knowledge of analysis techniques
Understanding of software development and agile methodologies
Good knowledge of RDMS, SQL Developer and SQL queries
Able to read logs
Strong capacity in preparing, explaining and writing an analysis
Good communication / writing skills
Ability to participate in multilingual meetings
Ability to understand, speak and write French and English
Ability to work in a multicultural team and environment
Ability to work with a high degree of rigour and method and, more specifically, to follow naming conventions and coding standards
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Corporate Benefits Package
Relocation Assistance (if applicable)
Further information available from the Serco Europe Recruitment Team
About the Company
Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.
The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.
As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you
A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.
We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.
Take pride in what you do.
Serco European Agencies