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Business Analyst (12475, L3)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business analyst, based in Brussels.


Role Responsibility

The key person will:

  • Assist the business owners in expressing their business needs and their business processes in a clear manner 

  • Gathering business requirements and report them in a structured and clear document. 

  • Producing relevant solution requirements expressed in a structured and clear manner. 

  • Conducting meetings with the business stakeholders in the context of the analysis. 

  • Production of data analysis models and analysis document that can be understood by the business stakeholders and meaningful for the development team. 

  • Being the bridge between the development team (SOLVE developers team and the ARCHITECTURE team), the project manager and the business stakeholders. 

  • Defining relevant test cases and producing relevant test report. 

  • Preparing and managing efficient acceptance test exercise with the business stakeholders. 

  • Participation in technical and business meeting with IT and HR Business stakeholders in English and optionally in French; 

Successful Candidate

The key person should have:

  • Ability to collect, express, manage and document clear and well structured requirements at both levels : Business level and Solution design level 

  • Good verbal communication skills, especially in English 

  • Ability to manage stakeholders and run stakeholder meetings 

  • Good presentation skills. 

  • Documentation and writing skills. ... 

  • Ability to analyse, model and interpret data. 

  • Problem-solving skills. 

  • Ability to follow a methodical and logical approach. 

  • Ability to meet deadlines. 

  • Knowledge of SQL and Oracle 12c RDBMS 

  • Knowledge of business intelligence reporting tools 

  • Knowledge of Agile methodology 

  • Ability to participate in multilingual meetings in English and to understand, speak, and write in English (C1 level), French is considered a plus; 

  • Ease of communication; 

  • Rapid self-starting capability; 

  • Ability to work in a team, integrate and work in an international/multi- cultural environment, on variable-sized projects; 

  • Ability to work with a high degree of rigor and method and, more specifically, to follow standards such as naming conventions. 

  • Meticulous and quality-oriented in work; 

  • Ability to write technical documentation and specifications in English and optionally in French.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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