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Business Analyst (12427, L4)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business Analyst, based in Brussels.


Role Responsibility

The key person will be responsible for:

  • Analysis of business and functional requirements; 

  • Organise workshops with business when valuable; 

  • Write User Stories and maintain the Product Backlog; 

  • Collaborate with the development team in defining solutions; 

  • Provide support in Quality Assurance.

Successful Candidate

The key person should have:

  • Experience in interaction with users, organisation of workshops and presentations for business  stakeholders; 

  • Expertise in gathering, analysing and documenting business and functional requirements; 

  • Expertise in defining solutions that meet business requirements and fit project constraints; 

  • Experience in managing customer expectations; 

  • Hands-on experience with Unified Modelling Language (UML), Business Process Modelling (BPM) and Service Oriented Architecture (SOA); 

  • Experience with Balsamiq or similar; 

  • Java technology and J2EE architectures.

  • Independent and proactive worker; 

  • Strong capacity in preparing and writing functional specifications; 

  • Capability to speak to business and technical audiences; 

  • Capability to write clear and structured technical documentation and user manuals; 

  • Capability of working in an international/multicultural environment; 

  • Experience in conflict management and problem solving; 

  • Strong capacity in conducting impact analysis and assess the added value of the proposed solution.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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