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Service Delivery Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for an Assistant Contract Manager , based in Brussels.

Role Responsibility


•             Gather information on assigned clients (e.g. client structure, IT projects and staffing needs)

•             Contact clients to understand their requirements and work on a sales plan

•             Provide after-sales support to retain the IT staffing positions of Serco inside the institutions

•             Ensure prompt and accurate answers to clients’ queries

•             Build strong client relationships, through regular communication

•             Report on the status of accounts

•             Suggest company services that maximize client satisfaction

•             Communicate service and pricing details clearly

•             Cooperate with Directors, Account Manager, Recruitment department, HR and back office

•             Promote new IT staffing services to existing customers

The Ideal Candidate


•             Proven work experience as a (Deputy) Account Manager or relevant sales role

•             Understanding of sales principles and ability to deliver excellent customer experience

•             Strong (verbal and written) communication skills with an ability to build relationships

•             Very good command of English and French is a must (minimum B2 in each)

•             Any additional knowledge of an EU language is seen as an asset

•             Effective presentation and negotiation skills

•             High degree of professionalism

•             Good time-management skills with a problem-solving attitude

•             Master degree in EU Affairs, Business Management, IT or relevant field



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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