Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.
Role Responsibility
The main objective of the position is to provide the development, maintenance and support of automation workflows primarily for Windows systems. Also administer and maintain the underlying Workload Automation system which is based on Automic product. Depending on the case, it might also be required to orchestrate the automation of jobs on Unix servers.
Main tasks:
- Engaging in requirements gathering and working with internal customer personnel (functional,non-functional, resources, estimated effort);
- Acting as single point of contact for project teams if required;
- Contributing in the design, development, testing of automation solutions;
- Maintaining existing automation workflows;
- Supporting customers and managing incidents related to automation workflows;
- Analysing production workflows and making recommendations to improve job schedule performance, resilience and robustness;
- Preparing high level design and low level design documentations;
- Proactively identifying and proposing improvements to services, technologies, processes and documentation in order to increase systems availability, stability, improve customer experience;
- Planning, preparing and executing Workload Automation system components upgrade and maintenance activities (Application Server, Web Interface, Database, Remote Agents, Proxy Servers etc.);
- Additional desirable technical competencies: a working knowledge of MS Office (in particular Word, Excel and PowerPoint).
Successful Candidate
The ideal candidate should have at least 5 years of relevant experience.
General specifications
Position-specific expectations (all mandatory)
- Bachelor’s degree in information technology, computer science, information system security, or related disciplines Team lead experience;
- Engineering and design experience.
Generic technical competencies (all mandatory)
- Very good command of English with proven drafting ability;
- Knowledge in any of the workload automation tools and enterprise job schedulers, e.g. Stonebranch, RedWood, CA, UC4/Automic (preferred) – both as a developer and administrator;
- Knowledge of Active Directory (2008/2012), DNS, Group Policy, DHCP, Windows Server 2008/2012, VMware vCenter, Exchange, PowerShell, batch and bash scripting;
- Experience working with ITIL processes and operating mission-critical IT infrastructure environments (e.g. in financial service, IT hosting or defence industries), working in mixed operating system and database environments (including Windows, ESX, Unix, Linux, MS SQL;
- Server, Oracle technologies) and managing the creation and maintenance of support documentation.
Behavioural competencies:
- Good analytical and a problem-solving skills;
- Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals;
- Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives;
- Manages multiple assignments, tracks and reports progress on numerous processes simultaneously;
- Is excited about technology and proactively keeps her/his knowledge up to date;
- Uses simple/clear words and images to communicate ideas.
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Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Package Description
Full details on application
Relocation assistance provided, (if applicable).
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.
