Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Training Officer to work in an exciting innovative international environment
The role will be part of a newly established Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.
The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users.
It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.
Role Responsibility
The main tasks of the Training Officer will be:
- Train Engineers and Operators in the relevant procedures to enable them to:
- Configure and monitor station configurations for satellite passes as well as data transmissions and performance;
- Provide 1st line computer and network support to all eligible users – including incident, problem, change request and user request/complaints handling;
- Supervise and coordinate scheduled support activities;
- Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.
- Support of LEOP (launch and early orbit) activities;
- Develop training material and deliver courses;
- Administer, maintain and develop the certification process to maintain and document continuous proficiency of the service teams;
- Develop, introduce and maintain new operational procedures and documentation;
- Support the management of the operational services;
- Develop and coordinate on-the-job training programmes for the teams;
- Mange and coordinate external training.
Successful Candidate
Applicants require a University (or similar) degree in engineering, physics or similar applicable discipline or can demonstrate extensive related professional experience.
You will require good professional experience in training operational staff in a 24/7 environment and in developing procedures and documentation for operations.
Ideally, you will have experience in end-to-end ground station systems required for spacecraft operations, antenna, RF front-end equipment, back-end TTC systems, communication equipment, M&C systems, station general support systems and preferably also in the area of space to ground communications and RF.
You will possess the following qualities:
• Familiarity with operational environments
• Modern training/teaching methodologies
• Calm and collected personality – able to quickly become the confident and trusted source of advise for operational staff
• Knowledge of document management / knowledge management concepts a plus
• Fluent in English, both in speech and writing
• Self-starter, able to work independently with little or no supervision
• Pro-active and confident personality with good persuasive skills
• Team-player, able to interface with technical and management personnel
• Well-organised, able to prioritise and manage several tasks in parallel
• Able to work on shifts occasionally
• Solid IT knowledge, including Linux, networking concepts and common tools and software applications
• Service mentality and solid understanding of a KPI driven service environment
• Able to write and present documentation, procedures and training material/presentations
• Sound experience and knowledge of training methodologies and supervision of team members
• PC literacy: MS Office Products, Lotus Notes, ITSM tools
Note: All applicants must hold a current valid work permit for Germany or be EU nationals.
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Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Package Description
Full details on application.
Relocation assistance provided (if applicable).
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
