System Administrator

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

To reinforce our team in Brussels we are currently looking for a System Administrator with at least 8 years experience in the field.

Role Responsibility

Key purpose:

System Administrator in order to manage the system and network components on which FIDES, DEH and FLUX systems are deployed. This includes the hardware, operating system, infrastructure and middleware components. 

The person should also be able to manage the incidents and problems related to local information system components and coordinate all actions with the different involved services.

Other responsibilities and tasks:

• System Administration;
• Deploy, configure and operate local information system related servers and components;
• Coordinate with DG MARE LSA team for managing the hardware and  OS on which local information systems function;
• Analysis and management of technical incidents related to FIDES; FLUX and DEH modules and coordination of actions with DG MARE LSA and DIGIT;
• Creation and update of operational documentation related to FIDES, FLUX and DEH systems and components;
• Management and updating of local information systems monitoring tools and periodic reporting on system and modules availability, performance and usage;
• Assist on the deployment and configuration and maintenance of hardware, systems and applications that require interaction with FIDES, FLUX and DEH;
• User account management of the local information systems under the supervision of the FIDES Project manager;
• Assist DG MARE LSA team on general system administration activities;
• Management of Certificate Authority;
• Deploy, configure and manage FIDES Certificate Authority;
• Reception and management of certificates requests under the supervision of DG MARE LISO and FIDES Project Manager;
• Analysis and management of technical incidents related to FIDES certificates and coordination of actions with DG MARE LISO and DIGIT;
• Assist on the deployment of new and external certificates or recognition of other certification authorities under the supervision of DG MARE LISO;
• FIDES INFO Management (Service desk);
• Handling of technical messages and dispatching of business or nonFIDES issues;
• Follow-up and closing of the incidents; informing and confirming with the end-users;
• Periodic reporting on Service desk activities.

Successful Candidate

Essential Technical and Professional skills:

• Windows Operating System;
• SSL & Security protocols;
• Web Servers (Apache, IPlanet);
• Communication and network software and protocols;
• Machine Virtualisation;
• Web Application Servers (Tomcat, Web Logic);
• Oracle databases and tools, MySQL, PHP;
• The essential knowledge items for the function are in bold. This person should have the ability to master gradually (in about 3 months) all the non essential items quoted above.

Other desirable skills:

• Experience of Software Distribution and Asset Management systems;
• Experience of software development in high-level programming languages;
• Proven experience in SharePoint management or/and programming; Certification of ITIL for service delivery and service support Technical presentation skills;
• Microsoft Certified Solution Developer status, MCSE (or equivalent).

Additional skills:

• A very good command of English (written and spoken);
• Enthusiasm and motivation to work, strong teamwork abilities;
• Flexibility and Resilience;
• Autonomy and potential to develop skills and learn new technologies;
• Good initiative capability and independent problem solving experience;
• Project management skills;
• Service delivery experience and IT service management.;
• Ability to manage parallel tasks and cope with pressure, in particular in crisis situations.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

This position can be offered as a Permanent or Freelance position.

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies