Senior System Administrator (AMX, Crestron)

Job Introduction

Serco employs more than 50,000 employees delivering mission-critical services to government and private clients world-wide. Serco is an international service company which combines commercial know-how with a deep public service ethos.

Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.

For our customer, the European Commission in Brussels, we are currently looking for a System Administrator (m/f).

Role Responsibility

• Administration of DG-specific infrastructures, systems and services, such as conference room control systems (AMX, Crestron)
• Installation and configuration of system components and server software
• Management of interfaces towards Audio/Video specific infrastructure
• Operating and monitoring of infrastructure, systems, servers (AMX RMS or Crestron Fusion) perform configuration management tasks & procedures
• Incident handling, problem handling:analysis and resolution, problem definition, analysis and resolution: preliminary diagnosis of software and hardware problems, co-ordination with the central department
• Advise in areas such as capacity management, contingency planning,  service continuity management, automation of repetitive tasks, security
• Scripting & configurations in context of systems & infrastructure
• Handling of backups and restore operations of systems & infrastructure
• Participate in defining and documenting configuration of systems & infrastructure
• Participate in defining and documenting operational procedures
• Participate in architectural design/reviews
• Draft technical content for knowledge base for use of upstream support teams
• Evaluation and implementation of security standards
• Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer)
• Participation in coordination and project meetings.

Successful Candidate

The ideal candidate should have:

• Expert knowledge of conference room control systems (AMX and/or Crestron)
• Knowledge of the Windows or Unix or Linux operating system in the versions used in the Commission.
• ITIL knowledge
• Excellent verbal and written communication skills in English;
• Knowledge of French is a plus.

Package Description

Full details on application.

This position can be offered as a permanent contract.

Expected start date:  20.03.2018

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies