Project Manager Lev 1 - RFfS 0022

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Role Responsibility

Formal and informal communication skills in a multi-cultural, multi-department environment;

• Planning;
• Definition of tasks and deliverables;
• Review of project deliverables;
• Quality control;
• Risk assessment and management;
• Status and problem reporting;
• Follow-up of decisions and activities;
• Organisation of teams and work;
• Human resource management;
• Prepare and maintain quality plans;
• Estimation of costs, timescales and resource requirements;
• Management of execution of projects against time, quality and cost criteria;
• Management of the change control process gaining agreement for revisions to the project from project owners;
• Ability to give presentations at all levels (from team members to executive level);
• Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working, understanding the needs, objectives and constraints of those in other disciplines and functions;
• Knowledge and understanding of general trends in the domain of expertise is mandatory;
• Management of conflicts;
• Ability to communicate and reach common understanding and agreement with all stakeholders at all organisational levels;
• Negotiation skills;
• Communication abilities:
  o Receive and understand instructions;
  o Deliver messages clearly;
  o Report the right information at the right level;
  o Able to deal diplomatically with sensitive matters;
• Supervisory experience;
• Leadership capabilities are desirable. These include:
  o Demonstrable leadership capabilities;
  o Demonstrable capability to manage change;
• Ability to use project management tools and methodologies.

Successful Candidate

Educational Qualification:

• With Higher Studies: The ideal candidate should have 2 years of experience directly related to this position.

• Without Higher Studies: The ideal candidate should have 4 years of experience, 2 years of which should be directly related to this position.

Domain Expertise: IT project management / service transition management.

Professional Qualification:

• ISO 20000 and/or ITIL V3 certification is an advantage;
• Certification in Project Management is required (i.e. PRINCE2 (practitioner), PMI PMP, PMI CAPM);

Role Specific experience:

Mandatory experience of:

• Transition management in a medium sized IT organisation
• Transitioning bespoke developments
• Transitioning COTS implementations
• Working with onshore/offshore teams
• Working experience with Atlassian products (Jira, Confluence, Tempo) - desirable;
• Experience with Document and Content Management systems (Documentum) - desirable;
• Experience dealing with multiple stakeholders and senior Project Managers;
• Knowledge of software development methodologies: Agile, SCRUM and Object Oriented programming (Java) software development methodologies - desirable;
• Raise Change requests & releases and validate quality for approval by changes authorities;
• Schedule, plan and organise IT resources to ensure effective and successful completion of releases & changes;
• Knowledgeable in the ITIL v3 Transition lifecycle.

General knowledge & experience: 

• A third level qualification in Computer Science or other areas relevant to the role is mandatory;
• Relevant business experience is desirable in any one or more of the following domains:
  • Medicines information;
  • Pharmacovigilance;
  • Regulation.
• Experience in multicultural organisations is mandatory;
• Experience working in or with the public sector is desirable;
• Knowledge and understanding of general trends in the domain of expertise are very desirable;
• Knowledge and understanding of general trends in IT as a whole are very desirable;
• Experience of working in a complex environment, including intra muros and extra muros assignments are desirable – unless specified as mandatory in the request for service.

Furthermore, the following general skills are mandatory:

• Respect the Service Levels Agreements determined by management and/or processes owners;
• Maintain any relevant knowledge base, technical documents and operational and user guides as necessary;
• Proactively highlight risks and issues;
• Proactively strive for continuous improvement of areas under own responsibility and provide proposals to managers and process owners;
• Ability to see the bigger picture, to identify interrelations and dependencies;
•  Ability to analyse complex information, with strong attention to detail;
• Ability to work with cross-functional teams and liaise with process owners as necessary;
• A highly organised and motivated team player, with strong interpersonal and team working skills, willing to support end-users and colleagues across the stakeholder community;
• Experience of working with senior management and presenting complex issues using verbal and written methods;
• Ability to manage own workload by: 
  • Ability to manage one’s own time, even in the face of stressful situations, under pressure and to short deadlines; 
  • Consistently meeting deadlines and delivering high quality work results;
  • Having a good understanding of priorities of own work, those of the team and the organisation; and act where needed to respond proactively to changes in priorities and competing tasks;
  • Driving tasks to closure with a highly developed sense of responsibility.
• Good communication skills:
  • Excellent verbal and written communication skills;
  • Ability to communicate at all organisational levels;
  • Drafting skills and ability to prepare concise and effective documents, presentations and reports.
• Open to new ideas and innovative ways of working.

Language requirements:

• English level C1 is mandatory at Common European Reference Framework (CEFR).

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

-------------

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies