Ground Operations Planner / Scheduler

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Planner/Scheduler to work in an exciting innovative international environment

The role will be part of a newly established Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.

The NOC is responsible for providing 1^st and 2^nd line support to the ESA space missions and its users.

It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.

The planning team is responsible for the schedule of all operational activities including ground station usage and other activities affecting operations at ESOC.

Role Responsibility

The main tasks of the Planner/Scheduler will be:

·         Routine planning and automation;

·         Re-planning;

·         Load & capacity analysis;

·         Compile support requirements;

·         Manage support requests to third parties;

·         Real-time scheduling changes;

·         Maintain planning procedures and documentation;

·         Maintain planning tool configuration and support the evolution and deployment of new versions;

·         Maintain the scheduling website;

·         Setup and run load analysis;

·         Reporting;

·         Incident handling;

·         Support of LEOP (launch and early orbit) activities;

·         Support the management of the operational services.

Successful Candidate

Applicants require a University (or similar) degree in engineering or similar applicable discipline or related extensive work experience.

You will require good professional experience in end-to-end ground station systems required for spacecraft operations.

You will possess the following qualities:

• Solid experience with planning and scheduling multi-user, multi-purpose, shared ground resources;
• Solid experience in end-to-end ground station systems for spacecraft operations;
• Fluent in English, both in speech and writing;
• Self-starter, able to work independently with little or no supervision;
• Team-player, able to interface with technical and management personnel and to maintain a critical service as a member of a small team;
• Well-organised, able to prioritise and manage several tasks in parallel;
• Able to work on shifts occasionally;
• Solid IT knowledge, including Linux, networking concepts and common tools and software applications;
• Service mentality and solid understanding of a KPI driven service environment;
• PC literacy: MS Office Products, Lotus Notes.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies