Junior IT Support Specialist – Windows 10 Migration

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Role Responsibility

For our client, the European Parliament in Brussels, we are seeking a Junior IT Support Specialist – Windows 10 Migration.

The main tasks of the technical consultant are:

• Collect all possible information about the current Windows7 configuration on a given PC for a user migrating to Windows10.
• Visit the user migrating to Windows10 to verify local configurations.
• Visit the user again after his/her migration to Windows10 to check the correct functioning of the PC.
• Help end users with the usage and troubleshooting of standard Windows10 applications.
• Help end users with the usage and troubleshooting of standard Windows10 configurations.
• Update the knowledge base.
• Participate in functional testing.
• Communicate all possible Windows10 issues to the 3rd level support of DG ITEC.
• Guarantee a high standard of customer satisfaction.

Optionally other tasks could be requested as:

• Schedule the migration of a given PC with the use of internal management systems (e.g. EPINCO, Active Directory, Surveyor, Confluence...)
• Update and prepare user documentation.

Successful Candidate

The ideal candidate should have at least 1-3 years of relevant professional experience in a similar role.

• Previous work experience with Windows Migrations;
• Good knowledge of Windows 10 interfaces;
• Good knowledge of Microsoft Office 2013 and 2016;
• Previous experience with service management tools / ticketing systems;
• Familiarity with ITIL methodology; ITIL Certificate V3 Foundation is strongly desirable;
• Strong analytical and problem solving skills;
• Client oriented behaviour;
• Team spirit.

Package Description

Full details on application.

This position can be offered as a Fixed-term or Freelance contract.

Duration of mission: 6 months

Desired start:  1.9.2018

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco European Agencies