Junior Communication Officer

Job Introduction

Junior Communication Officer / Communication Officers / Multilingual opportunities in Brussels

Communi-K, a consortium comprising of Serco and Tipik Communication Agency, is pleased to offer a range of positions for multi-lingual professionals based in central Brussels.

LOCATION

Central Brussels

EDCC – Europe Direct Contact Centre - a general information service provided by the European Commission - the executive body of the European Union responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU. DG Comm is the directorate responsible for all external communications. The requirement is to provide services for the operation of the Europe Direct contact Centre.

EDCC main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels.

Communi-K will provide coverage in all 24 official EU languages.

Role Responsibility

RESPONSIBILITIES

Communications Officers and Junior Communication Officers are responsible for the handling of enquiries.

• Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response.
• First Call Resolution.
• Escalation to 2nd Line Support Services.
• Customer service.
• Email and web form handling.

Successful Candidate

EDUCATION

Master degree – equivalent 5 year degree, EU studies – preferable

LANGUAGE REQUIREMENTS

Fluent English plus preferably one of the following combinations;

-Polish & German

-Czech & German

-Dutch & Spanish

-Portuguese

-German  

The working language of EDCC is English, proficiency is required to a good working level.

LANGUAGES TO BE COVERED throughout the entire TEAM:

English                 Dutch                   Romanian            Finnish                 Latvian                 Spanish

French                  Portuguese         Bulgarian             Slovak                  Estonian               Swedish              

German               Greek                   Czech                   Slovene                Maltese               Croatian              

Italian                   Polish                   Hungarian            Danish                  Irish                      Lithuanian

Package Description

Package Offer

1800 Euro gross – After trial period it will go up to 2300 Euro gross + benefits.

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies