Junior Communication Officer – Gaelic Speaker

Job Introduction

Junior Communication Officer - Gaelic Speaking. 

Communication Officers / Multilingual opportunities in Brussels

Communi-K, a consortium comprising of Serco and Tipik Communication Agency, is pleased to offer a range of positions for multi-lingual professionals based in central Brussels.

LOCATION

Central Brussels; 

EDCC – Europe Direct Contact Centre - a general information service provided by the European Commission - the executive body of the European Union responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU. DG Comm is the directorate responsible for all external communications. The requirement is to provide services for the operation of the Europe Direct contact Centre.

EDCC main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels.

Communi-K will provide coverage in all 24 official EU languages.

Role Responsibility

PROFILES

Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.

The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service. 

Communication officers are supported by a team of six Supervisors.

RESPONSIBILITIES

• Communications Officers and Junior Communication Officers are responsible for the handling of enquiries:
• Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response;
• First Call Resolution;
• Escalation to 2nd Line Support Services;
• Customer service;
• Email and web form handling.

Successful Candidate

EDUCATION

• Master degree – equivalent 5 year degree, EU studies – preferable.

LANGUAGE REQUIREMENTS

• Fluent in Gaelic and English;
• The working language of EDCC is English, proficiency is required to a good working level.

SALARY

1800 Euro gross – After trial period it will go up to 2200 Euro gross + 100 Euro + benefits.

LANGUAGES TO BE COVERED throughout the entire TEAM:

English                  Dutch                     Romanian             

Finnish                  Latvian                   Spanish

French                   Portuguese            Bulgarian   

Slovak                   Estonian                 Swedish

German                 Greek                      Czech      

Slovene                 Maltese                   Croatian

Italian                    Polish                      Hungarian     

Danish                   Irish                        Lithuanian

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies