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IT Support Specialist

Job Introduction

Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.

To reinforce our team at one of our prestigious customers in Luxembourg we are currently looking for an IT Support Specialist.

Role Responsibility

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration 

The Ideal Candidate

Requires:

  • Very good skills in all of the MS office applications
  • ITIL V3 Foundation Certified
  • 1 to 3 years of relevant professional experience
  • Very good communication skills

Languages

  • English and French: fluency, in both written and oral

 

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are kindly asked to produce such documentation at the time of application.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).

To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended.  You may submit a written request revoking your consent to this agreement at any time.

The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.

Package Description

Relocation solution available (if applicable).

A competitive salary/ benefits package in line with your profile and your contract.

A prestige and challenging work environment with a real opportunity to build your career.

About the Company

Serco employs more than 130,000 employees delivering mission-critical services to government and private clients world-wide. Serco is an international service company which combines commercial know-how with a deep public service ethos.

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