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IT Support Specialist - Windows 10 Migration

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Role Responsibility

For our customer, a European Institution in Luxembourg, we are currently seeking an IT Support Specialist - Windows 10 Migration.

Main tasks:

You will be the Second Line Technical Support for the first line about incidents due to the migration to Windows 10 / Office 2016.

  • Collaborating with technical teams, Local System Administration, Windows 10 Project Team and end users regarding  migration  activities related  to the  platform,  its optional software and the business applications;

  • Receiving,  prioritising,  documenting  and  actively  resolving requests  or support issues that are reported by end-users;

  • Managing  effectively  the  analysis  of  complex  issues  in collaboration  with  the LSA and the Project Team members.

Successful Candidate

Experience:

  • At least 3 years of relevant professional experience.
  • Very  good  working  knowledge  of  Windows  10  and MS Office  2016.
  • Further Office Automation Software knowledge is an asset;
  • Good working knowledge of Microsoft Group Policies and Active Directory in general;
  • Have proven technical, problem solving and troubleshooting ability;
  • Excellent attitude, great phone etiquette;
  • Ability to handle multiple requests simultaneously and to prioritise.
  • ITIL V3 Foundation Certification is strongly desirable.

Language and communication skills:

  • Fluent in English and French - spoken and written;
  • Excellent communication skills.

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Contract:  Freelance OR Employee

Start date: Immediately / ASAP

Estimated duration of the mission: 7 months (possibility of extension)

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies

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