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Junior Field Support Technician

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

 

Role Responsibility

For our activities at the European Space Operations Centre (ESA/ESOC) in Darmstadt, Germany, we are looking to recruit a temporary Field Support Technician to work on the ESA Corporate IT contract for the duration of 3 months.

The ESA Corporate IT contract provides support to all ESOC users in the areas of supporting the desktop infrastructure and in the provision, maintenance and problem solving for laptops, desktops, shared file storage, network connectivity, network printing and e-mail to all ESA users. In addition, the group provides telephony support, fixed and mobile, and video conference support. The user community is a permanent one and has around 800 users.

Due to the increased workload in the group’s manning, we are seeking to recruit a Junior Field Support Technician on a 3 months temporary basis.

The successful candidate will assist the group members with the more mundane aspects of the group’s operation. These tasks will include, but will not be restricted to:

  • Imaging laptops and desktops in preparation for their deployment;
  • Troubleshooting and fixing network printer problems;
  • Simple problem solving at the user’s desktop;
  • IT Asset Database management;
  • Stock management.

The Ideal Candidate

This role offers someone new to the area of desktop support an ideal opportunity to develop his/her skills in a fast moving and busy environment.

Enthusiasm, good human interfacing skills, a willingness to learn and a genuine desire to help users are all prerequisites for the role, more than any technical background, although, of course, that would be an advantage.

Please note that the closing date for applications is on 12/10/2017

 

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

Fixed term contract for 3 months.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Apply

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